Get compensated for time lost, claim your flight delay today!
Get compensated for time lost, claim your flight delay today!
Flight Delayed?
You Could Claim upto £520
If your flight experienced delays, cancellations, or overbooking, you might be entitled to receive £520/€600 per passenger! Try our compensation checker to determine if you could have a valid claim
We assist with
Issues related to Flights
We can verify if you qualify for compensation for flights dating back up to 6 years ago
Delayed Flights
If your flight is delayed by 3 hours or more, you may be eligible for compensation under UK/EU regulations.
Cancelled Flights
If your flight is canceled unexpectedly, you could be eligible for compensation under UK/EU regulations. If no alternative flight is offered, you also have the right to request a refund for your ticket.
Denied Boarding
"Our coverage is designed specifically for cases of involuntary boarding denials, the only situations eligible for airline compensation related to overbooking.
Air Passenger Rights
Regulation (UK/EC) 261/2004 protects the rights of air passengers, ensuring consistent entitlements for compensation in cases of flight delays exceeding 3 hours, cancellations, or overbooking.
What is Flight Delay Compensation?
Compensation for delayed flights is a monetary reimbursement that certain airlines must provide passengers after significant delays. Essentially, it’s a method of ensuring airlines take responsibility for preventable disruptions. The amount of compensation you might receive is influenced by factors such as the duration of the delay, the flight’s distance, and the departure location.
What Rules Apply to Flight Delays?
The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019, often referred to as UK 261, come into effect. This regulation directly integrates EU261 into UK legislation post-Brexit.
These regulations define when you can claim compensation in Europe and the UK (including for cancelled flights), the compensation amounts, and the obligations of airlines.
Key Points:
UK261 was implemented following the UK’s exit from the EU. It mirrors EU261, preserving passenger rights. Thus, similar to EU261, UK261 applies to flights departing from the UK on any airline, or flights arriving in the UK and operated by a UK airline.
- Fact: Your nationality doesn’t affect your rights to claim compensation under UK261 and EU261.
Other key points to note regarding UK261 include:
- UK261 covers flights departing from the UK, or arriving in the UK when operated by a UK airline.
- If you experience a delay of 3 hours or more, you're eligible for compensation.
- You are entitled to care in the form of food, drink, and accommodation (for overnight delays) if your flight is delayed for 2 or more hours.
- Airlines are responsible for providing you with UK flight delay compensation unless the delay is caused by extraordinary circumstances.
- You have up to 6 years to file your delayed flight compensation claim.
Why Choose
Claims File
Hassle-free
We handle your entire claim process, ensuring a smooth journey from start to receiving your compensation.
No Win, No Fee
We cover all legal expenses, and our fee is contingent upon your successful compensation
Let us handle it
We help you with the required documents and manage their submission for you
Keep updated
Anticipate regular updates from us as we keep you informed and respond to any questions you might have
We can help you solve
common flight problems
We know flight disruptions can be frustrating. That’s why we’re here to help you claim compensation smoothly. Our team has the legal know-how and offers a No Win No Fee service to make it easier for you.
We value giving great customer service. Our team will support you through every step, answering questions and addressing concerns. We believe in being clear and keeping you informed about your claim’s progress. Don’t miss out on compensation for your disrupted flight.
How Much Compensation Can You Get for a Flight Delay?
The compensation amount you can receive depends on factors such as the length of your delay, the distance of your journey, and the location of your airport or airline.
How Long Must Your Flight Be Delayed for Compensation?
The duration of your flight delay and the distance of your journey both play a role in determining your eligibility for compensation.
UK/EU: Under both EU 261 and UK 261, you’re entitled to compensation if your flight arrives at its final destination 3 or more hours later than scheduled, except in the case of ‘extraordinary circumstances’, which are situations beyond the airline’s control.
If your flight is delayed by at least 2 hours, then you are entitled to care from the carrier in the form of food, refreshments, and accommodation.
Exceptional Situations For Flight Delays
‘Extraordinary circumstances’ refer to unforeseen events outside an airline’s control. If a flight is delayed due to such circumstances, the airline is not obligated to compensate you. Examples of extraordinary circumstances include:
- Dangerous weather
- Air traffic control restrictions
- Airport strikes (but not airline employees strikes, which are controllable events)
- Political unrest
- General safety or security concerns (an airline cannot refer to an aircraft malfunction as a safety reason)
Sometimes, despite an airline’s best efforts, delays due to the listed circumstances can’t be avoided. On the other hand, when a delay happens because of reasons within the airline’s control, they are obligated to compensate you.
- Technical faults
- Crew scheduling issues
- Flight scheduling issues
- Airline strikes
- Airline operational issues
What to Do if Your Flight Was Disrupted
As soon as you find out that your flight is delayed, take the following steps:
The duration of your flight delay and the distance of your journey both play a role in determining your eligibility for compensation.
- Ask the airline why the flight was delayed.
- Hold on to your boarding pass and other travel documents, such as your booking confirmation. All flight details and documents are crucial for the compensation process.
- To support your compensation claim, note the originally scheduled arrival time and gather tangible evidence of the delay. You can do this by taking a photo of your boarding pass and taking photos of the departure board or any official delay announcements from the airline.
- If you’re delayed by 2 hours or more, ask the airline agents to provide you with complimentary meals and refreshments.
- If the delay exceeds 5 hours, you can request a refund for the flight if it's no longer suitable for you.
- If the flight delay lasts until the next day, ask for accommodation and transportation.
- Keep track of all receipts for additional expenses you had to make while waiting for the postponed flight. This would include food and drink (non-alcoholic), and, in some cases, a hotel, taxi fares, etc., unless provided by the airline.
- Don't sign any waivers as you may lose your right to compensation for your delayed flight. Also, note the small print before you accept a voucher. It usually states that the carrier no longer has to compensate you because you’ve agreed to the terms of the voucher. Also, be aware that vouchers tend to have lots of restrictions and black-out dates with short expiry periods.
Documents You Need to File the Flight Delay Claim
Obtaining compensation for a flight delay requires following several steps, with the essential documents being crucial. When submitting a claim through Claims File, you’ll be required to fill out a specific set of documents to facilitate a smooth and efficient process:
Booking Confirmation:
This document contains vital details about your flight, including the booking reference number or PNR, flight number, and the names of the passengers on the booking.
Boarding Pass:
This is the most fundamental document that you’ll need. It serves as proof that you were a passenger on the flight in question.
Flight Delay Confirmation:
This can be a photo of the departure or arrival board showing the delay or a screenshot of an announcement from the airline confirming the delay.
Receipts:
If you incurred additional expenses due to the delay, such as meals, hotel accommodation, or transportation, keep the receipts. While airlines frequently deny such claims when made by passengers directly, the AirAdvisor team routinely recovers these additional costs from airlines.