In this section, we’ve provided an overview of our Privacy Policy. Please take a moment to familiarize yourself with it, as our services involve collecting Personal Data. Rest assured, we handle your personal information with utmost care and adhere fully to relevant EU and national laws.
Personal Data” refers to any information about an identified or identifiable natural person, which may include a person’s name, identification number, address, location, online identifiers, and similar details that can directly or indirectly identify the individual.
Processing of Personal Data” means any operation or set of operations which may be performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, rendering, alignment or combination, blocking, erasure or destruction
Intentions Behind Processing Your Personal Data
The purposes for processing your name, national identification number, date of birth, nationality, gender, address, place and country of residence, passport details, flight details, banking details and email are:
- To claim and receive compensation amount from airlines on your behalf for the flight disruption you encountered.
- To transfer to you the amounts that we received on your behalf.
- Financial record-keeping purposes.
- Marketing
Legal Basis and Rules for the Processing of Personal Data
Claims File Limited processes Personal Data only when the Client has provided explicit consent or when compelled by legal obligations.
We conduct the processing of Personal Data following the principle of transparency. This data belongs to you, and you have the right to understand how and why it is being used.
Claims File Limited limits its collection and processing of Personal Data to what is strictly necessary for delivering our services and facilitating your compensation claims
Personal Data processing is conducted under robust technical and organizational security measures, ensuring a high level of protection against loss, unlawful or unauthorized use. Access to Personal Data is limited to Claims File’s team and necessary third parties involved in facilitating compensation claims.
If the provided Personal Data is inaccurate or incomplete, Claims File Limited takes appropriate measures to correct or delete the data as needed.
In line with the principle of accountability, Claims File Limited may always demonstrate compliance with the standard of data protection outlined in the Privacy Policy and the General Data Protection Regulation (GDPR).
Transfer of Personal Data to Third parties
We may share your Personal Data with airlines, alternative dispute resolution bodies, administrative entities (such as national enforcement bodies), courts, and other partners essential for Claims File’s fulfillment of its obligations under the Client Agreement (e.g., legal professionals and firms). For details regarding the recipients of data stored in cookies, please refer to our Cookies Policy.
If we need to share your Personal Data with third parties, they may only process this information to fulfill the purposes of the Client Agreement and are prohibited from using it for their own marketing or other purposes.
Transfer of Personal Data to third parties is permissible only in the following cases:
- A valid Agreement with the Client.
- An imperative legal obligation or requirement.
If the Client fails to fulfill their contractual obligations, Claims File may need to protect its rights and take appropriate measures.
- Claims File Limited engages the services of its IT partners to maintain the required standard for storing your Personal Data.
Transfer of Personal Data to Countries That Are Not Member States of the EU/EEA
In the event that our services under the Agreement necessitate contact with entities mentioned in Article 1, Section IV “Transfer of Personal Data to Third Parties” located in a country outside of the European Union (EU) or the European Economic Area (EEA), your Personal Data may be transferred to that country.
Claims File Limited may transfer Personal Data to Third Countries only in case this is necessary (e.g. if the airline, obliged to pay your compensation, is based in a Third Country) for the purposes of the Agreement with the Client.
Duration of Personal Data Storage
We will retain your Personal Data for a duration of 5 years from your last account access.If you utilize the services of http://www.claimsfile.co.uk to determine your eligibility for compensation regarding a specific flight, the details you provide will be stored and processed in anonymized form. This data may solely be used for statistical purposes and performance analysis of Claims File.
Right of Access, Rectification, Erasure, Restriction, Objection, Portability with Regards to Personal Data and Withdrawal of Consent
You have the right of:
- Access to your Personal Data
- Rectification of your Personal Data
- Erasure of your Personal Data
- Restriction of Processing of Personal Data
- Objection to Processing of Personal Data
- Data portability (i.e. the right to receive your Personal Data which you provided us, in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from Claims File Limited)
- Withdrawal of consent for Processing of Personal Data
If you wish to exercise any of the abovementioned rights, please contact the ‘Data Protection Officer’ on the following info@claimsfile.co.uk
Right to Complaint
If you believe that your rights as outlined in the Privacy Policy and the General Data Protection Regulation have been infringed, you can submit a complaint to Claims File Limited. Please contact our ‘Data Protection Officer’ at info@claimsfile.co.uk
Miscellaneous Provisions
This Privacy Policy forms an integral component of Claims File’s Terms and Conditions.
You voluntarily provide your Personal Data, and there exists no legal or contractual obligation to do so. However, providing your Personal Data is essential for entering into an agreement and for the proper execution of our services, which includes creating a user account and submitting requests on our website.
Claims File Limited prioritizes the security of your Personal Data and adheres to all pertinent legal obligations. It is crucial for clients to furnish accurate and truthful Personal Data. Provision of inaccurate information may result in termination of the agreement. Should you need to rectify any submitted information, please do not hesitate to contact us at any time.
Changes to this Privacy Statement
Our Privacy Statement may undergo periodic updates, such as due to amendments in relevant legislation or alterations to our corporate framework. In the event of any significant changes, you will receive notification via email or through a notice on the website before the changes take effect. We recommend that you regularly revisit this page to stay informed about our latest privacy practices.